(410)334-6311Technology moves fast — and so do we. We're evolving our services to better meet the needs of our customers. These new service packages are designed to give you peace of mind, priority support, and protection from common tech headaches.
Whether you rely on your computer for work, school, or staying connected, DX Protect makes it easy to stay secure, supported, and stress-free.
🏢 In-Store Services
DX Protect
| Service | Cost | Basic | Plus | Premium |
|---|---|---|---|---|
| Virus Removal Complete virus, spyware, and malware removal in-store | $99 | $59 | Included* | Included* |
| OS Tune-up & Security Evaluation Improve performance and assess device security | $59 | $35 | Included | Included |
| Hardware Diagnostic Comprehensive testing to identify hardware issues | $39 | $24 | Included | Included |
| Windows Repair Fix system crashes, boot issues, or software corruption | $149 | $89 | Included | Included |
| New PC Setup / Reinstall (Includes Data Transfer) Fresh OS install and full data migration to a new setup | $149 | $89 | Included | Included |
| Hardware Installation (Desktop) Upgrade components like RAM, drives, or cards | $39 | $24 | Included | Included |
| Hardware Installation (Laptop) Upgrade components like RAM, drives, or batteries | $99 | $59 | Included | Included |
| Software Setup Install and configure software applications or tools | $39 | $24 | Included | Included |
| Password Reset / Online Account Recovery Reset login credentials or recover locked accounts | $99 | $59 | $59 | Included |
| Data Recovery** Attempt to recover lost or deleted files from a device | $99/hr | $59/hr | $59/hr | $59/hr |
| Unlisted Services Custom in-store support for unique tech needs | $99/hr | $59/hr | $59/hr | $59/hr |
* Remote cleaning must be attempted first.
** There is only a charge if data can be recovered. This price is for Dimension X’s services only—if the device needs to be sent to another facility, additional charges will apply.
** There is only a charge if data can be recovered. This price is for Dimension X’s services only—if the device needs to be sent to another facility, additional charges will apply.
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